Frequently Asked Questions
- CAN I MIX AND MATCH TANKS AND BOWLS?
While there are toilet models out there that can interchange tanks and bowls, Niagara’s Patented Stealth® and EcoLogic® models’ tank and bowl are configured to work optimally as a set. Explore all of our Niagara toilet models here to find the perfect match for your property.
- HOW CAN I PURCHASE MY TOILET DIRECTLY THROUGH NIAGARA?
Currently, Niagara does not sell directly to the public. Please visit our Wholesalers page to find the nearest wholesaler to you or contact us today to become a distributor!
- HOW DO I DETERMINE WHAT SIZE ROUGH-IN MODEL TO PURCHASE?
Rough-in size is determined based on the distance between the wall behind the toilet and the center of the toilet bolt holes. The standard rough-in measurement is 12 inches. Occasionally, a 10- or 14-inch rough-in can be found in older residences.
- WHERE CAN I FIND INFORMATION REGARDING MY PRODUCT’S WARRANTY?
You can find information regarding your products warranty by either viewing the warranty sheet that comes with your product or by giving us a call at (800) 831-8383. Also see Warranty below.
- WHERE CAN I FIND THE MODEL NUMBER OF MY TOILET?
To find the model or SKU number, remove the tank lid from your tank and look at the back wall. You will either see a letter/number combination, starting with the letter ‘N’ followed by 4 numbers, or a SKU number which will be a set of 3 numbers, a dash, followed by 3 more numbers. Please keep in mind that some Home Depot SKU numbers are shared between multiple manufacturers. The best way to tell if a Home Depot Toilet is one we provide, check the receipt or the product box for the UPC code number. On your receipt, the UPC code number will be to the left of the line noting the product purchased. On the product box the number will be directly under the bar code. Niagara toilet UPC codes begin with the number ‘732’. If the number does not begin with ‘732’, please contact Glacier Bay Home Depot and provide them with the UPC number so they can assist you as our parts or troubleshooting techniques may not work on those toilets.
- HOW DO I IDENTIFY SERVICE PARTS FOR MY TOILET?
Service parts are listed in the product manual that pertains to your toilets model/technology. If you still have questions about your toilets parts, simply give us a call at (800) 831-8383.
View Stealth® Product Manual
View EcoLogic® Product Manual
- WHERE CAN I GET REPLACEMENT PARTS FOR MY TOILET?
If you ever happen to need a replacement part for your toilet, please visit our support page and we’ll get you fixed up!
- WHAT TYPES OF TOILETS DOES NIAGARA CONSERVATION OFFER?
Niagara currently offers our patented Vacuum-Assist Flush technology as well as Dual Flush, Flapperless, and Rear Outlet options.
- HOW CAN I DETERMINE WHY MY TOILET ISN’T FLUSHING PROPERLY?
As hard as we work to make our toilets invincible to any problems, there are multiple issues that could cause a toilet to flush improperly. Please view the product manual for your specific toilet model, the manual includes a troubleshooting guide which offers solutions to a multitude of problems.Can’t find a fix in your product manual? No problem, contact us at (800) 831-8383 and we will gladly assist you.
View Stealth® Product Manual
View EcoLogic® Product Manual
RETURNS
All Returns must be approved.
Returned items must be received by Niagara Conservation in new condition and in the original packaging to be eligible for a credit.
All special and custom ordered items are non-returnable.
A re-stocking charge will be assessed on all returns as applicable.
RMA # must be written on the boxes when returned.
Return freight is the responsibility of the customer-return freight must be prepaid by customer and not shipped collect.
Item must be returned within 90 calendar days of invoice to be eligible for credit.
Completed Return Authorization form must be sent to warehouse before shipment arrives.
Drop ship sales order returns are subject to the vendor’s return policy and will be charged to the customer along with return freight.
All returns are subject inspection and verification by NCC Quality Assurance prior to a refund/credit being issued. In the event Niagara is responsible, the customer will be credited for the cost of the product and reasonable shipping cost only.
CLAIMS
Claims for shipments short or damaged in transit must be made directly with the delivering carrier at the time of delivery and must be signed for as short or damaged upon receipt. We cannot be responsible for goods damaged or missing in transit, but will assist you with a claim, if necessary. All products are F.O.B. shipping point unless otherwise quoted.
WARRANTIES
PLEASE READ CAREFULLY. Niagara® warrants its vitreous china products, excluding plumbing fittings and toilet tank trim products – (see specific warranty exclusions outlined below for these fill valve and flush valve assembly components) to be free from defects in materials or workmanship for the lifetime of this product to the purchaser starting from the date of purchase. Niagara promises to provide a replacement vitreous china part for any vitreous china part of this product that proves upon our inspection and from the date of purchase, to be defective in material or workmanship. All labor for uninstalling and reinstalling and transportation costs or charges incidental to warranty service is to be borne by the owner. Niagara provides no warranties, written or oral, beyond those contained in this document.
EXCLUSIONS: In no event shall Niagara be liable for incidental or consequential damages, for damages resulting from improper installation or for damages caused by handling, neglect, abuse or alteration. All implied warranties, including any warranty of fitness for any particular purpose of merchant ability, or those that might arise from a course of dealing with the purchaser or usages of trade, are hereby disclaimed or excluded. Niagara warrants its toilet tank trim: fill valve and flush valve assembly and plumbing fittings products to be free from defects in material or workmanship for a period of fifteen* years from the date of purchase. Niagara promises to provide replacement toilet tank trim product that proves, upon our inspection and within fifteen (15) years from the date of purchase to be defective in material or workmanship. All labor for de-installation and re-installation and transportation costs or charges incidental to warranty service is to be borne by the owner. Niagara shall not be responsible or liable for any failure or damage to its toilet tank trim, plumbing fittings or vitreous china products caused by the use of either chloramines or high concentration of chlorine, lime/iron sediments and/or other minerals not removed from public water during the treatment of public water supplies or caused by toilet tank type cleaners containing chlorine, calcium hypochlorite and/or other chemicals. Only those parts that were included in this toilet purchase are covered by warranty. If this purchase included a toilet seat, Niagara warrants the seat for one (1) year from date of purchase to be free from defect in material or workmanship.
*For Niagara branded products containing Stealth® Technology only. Toilets with Ecologic technology have a 10-year warranty on tank trim and lifetime on vitreous china.
NOTE: Some states do not allow limitations on an implied warranty, and some states do not allow exclusions or limitations regarding incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state. No person is authorized to change, add to, or create any warranty or obligation other than set forth herein. This is our exclusive written warranty. To obtain warranty service or a copy of the product warranty, contact your local dealer and/or the contractor from whom you purchased this product.
CALIFORNIA PRODUCT INFORMATION
The California Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as “Proposition 65,” requires manufacturers to provide a warning label on products that may contain chemicals on the State of California’s Prop 65 list. The list of chemicals covered by Prop 65 now exceeds 900, and is updated every year. For a complete listing, visit https://oehha.ca.gov/proposition-65/proposition-65-list. In August 2016, the Office of Environmental Health Hazard Assessment (OEHHA) adopted new Prop 65 regulations that become effective August 30, 2018. The new Prop 65 regulations include changes to the requirements for warning label language and use. These changes address not only the labeling of product packaging, but also the requirements for warnings on website landing pages and catalog pages used to sell products to consumers in California.
For more information please go to https://oehha.ca.gov/proposition-65