Troubleshooting
Need help troubleshooting? Find your model below for a quick tutorial video on technical support.
| NIAGARA TOILETS Stealth Toilet Line The Original (N7717, N7716, N7726RB, N7714) Phantom (N7747EB, N7747T) One Piece (N7711) Topics: Introduction, Toilet Running, Poor Flush, Need to Snake, Weak Flush/Gurgling |
GLACIER BAY TOILETS Dual Flush Toilets N2316, N2316-BISC, N2428R-DF, N2420, N2430E Topics: Introduction, Water Not Filling Tank, Material Left in Bowl, Bowl Slowly Emptying, Toilet Running |
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| EcoLogic (flapperless) Toilet Line Sentinel (N2235RB, N2235EB, N2235T, N2216T) Topics: Introduction, Toilet Running, Poor Flush, Does the Water Well Up?, Dump Bucket getting stuck, Changing the Handle Placement Side |
Single Flush and Flapper Toilets N2450E, N2428E, N2428R, N2410E, N2442E, 331-725B/331-725T Topics: Introduction, Fill Valve Running, Water Not Filling Tank, Not Processing Full Flush, Material Left in Bowl, Bowl Slowly Emptying |
Replacement Part Order Form
Have a toilet under warranty that needs a new part? Select the item you need below and we will ship to you at no charge! Click here to read how to find your toilet model number.
If you are having trouble or don’t see the part you need on the list below, please call our support line below during hours of operation and we’ll help you out.
Shipping:
Continental U.S.: 5-6 days
Canada, Hawaii or Puerto Rico: 10 days.
Support
Need assistance or have a question? Contact our award-winning customer service team and they’ll get back to you in a jiffy!
Also see our answers to Frequently Asked Questions here!
Niagara Customer Service Team:
45 Horsehill Road
Suite 105
Cedar Knolls, NJ 07927
800.831.8383
Hours of Operation:
Monday – Friday
8:30am – 6:00pm EST